Last Updated: June 19, 2026 

Vijay Enterprise ("  we  ", "  us  ", or "  our  ") operates the multivendor ecommerce platform   vijayenterprise.site  . This Refund & Return Policy applies to all purchases made on the Platform.

We strive to ensure customer satisfaction. However, returns and refunds are subject to the conditions below. Please read this policy carefully before placing an order.

    1. Return Eligibility Window
- Most products can be returned   within 7 days  from the date of delivery.
- For defective, damaged, or wrong items, you must report the issue   within 48 hours  of delivery with clear supporting evidence (photos/videos).

  Note:  Return windows may vary by seller or product category. Always check the specific product page for return eligibility.

    2. Eligible Reasons for Return
You may return a product if:
- It is defective or damaged
- Wrong item, size, color, or quantity delivered
- Product significantly differs from the description or images on the website
- Manufacturing defect

  Non-returnable / Non-refundable Items  (common in multivendor platforms):
- Used, worn, or altered products
- Items without original tags, packaging, or accessories
- Personal care, hygiene, lingerie, swimwear, or undergarments
- Customized or personalized products
- Perishable goods, food items, or medicines
- Digital products, software, or gift cards
- Products marked as "Non-returnable" on the listing

    3. Return Process
1. Log in to your account → Go to   My Orders  → Select the order → Initiate   Return  .
2. Provide reason and upload clear photos/videos of the issue.
3. Our team/seller will review the request (usually within 48 hours).
4. If approved, you will receive a return shipping label or instructions.
5. Pack the item securely in its original packaging and ship it back.

  Important:  Return shipping costs are generally borne by the customer unless the return is due to seller error (defective/wrong item). In such cases, we may reimburse reasonable shipping costs.

    4. Refund Process
- Once we receive and inspect the returned item (usually within 3–5 business days), we will process the refund.
- Refunds will be issued to the   original payment method  (UPI, card, net banking, wallet, etc.).
-   Timeline  : 5–10 business days after approval (may vary depending on your bank/payment gateway).
- For Cash on Delivery (COD) orders, refunds are processed via bank transfer (you will need to provide bank details).

  Partial refunds  may apply if only some items in an order are returned.

    5. Cancellation Policy
- You can cancel an order   before it is shipped  free of charge.
- Once shipped, cancellation is not possible — you must follow the return process.
- Orders may be cancelled by us/seller in case of stock unavailability, payment issues, or suspected fraud. In such cases, full refund will be issued.

    6. Seller Responsibilities (Multivendor Platform)
Since vijayenterprise.site is a multivendor marketplace:
- Sellers are primarily responsible for product quality and fulfillment.
- The platform facilitates returns and refunds but does not take ownership of inventory.
- Disputes between buyer and seller will be mediated by our support team.

    7. Conditions for Refund Approval
- Product must be returned in unused, resalable condition with all original packaging, tags, and accessories.
- Any misuse, damage after delivery, or missing items may result in partial or no refund.

    8. Contact Us
For any return/refund related queries, contact us at:

  Email: vijayenterprise1205@gmail.com 
  Website:  https://vijayenterprise.site